Frequently Asked Questions
Have questions about our platform, services, or process? Find your answers here.
Our Services & Technology
What specific DNA sequencing services do you provide for microbiome analysis?
GeneDance offers three types of sequencing services tailored for microbiome analysis:
- 16S/ITS amplicon sequencing to determine community composition
- Shotgun metagenomics for deeper functional and taxonomic profiling
- Whole genome sequencing (WGS) for detailed analysis of isolated organisms
Applications include sustainable agriculture, environmental monitoring, microbiome research or pollutant removal.
Is bioinformatics analysis included with my sequencing project?
Yes. If you use our sequencing services in combination with a platform subscription, we offer you the bioinformatics.
You are free to select a more modular approach and use sequencing together with a one-off project or by re-analyzing third parties fastq files within a subscription. In this case, we charge a small per sample amount (see pricing).
How long does it take to get results?
Genedance is optimised for speed and quality.
Typical turnaround times are:
- 3h for report generation
- 48h for bioinformatics
- Four weeks for sample collection and sequencing.
How does the GeneDance platform differ from traditional bioinformatics service providers?
Bioinformatics is just the first step to generate value out of your data. When you sequence samples, you often end up paying too much to receive little to no interpretable data. Genedance empowers your research with an orchestrated workflow spanning top-tier molecular lab capabilities, bioinformatics pipelines and scientific data interpretation.
Your immediate benefits are :
- No technical skills required: We make your ideas reality. Don’t worry about bioinformatics, coding, statistics needed. We handle it all for you.
- Transparent pricing: Plan and execute within a clear budget envelope.
- Scalable without efforts: Grow your business – whether you process 100 samples or 10’000, we are here for you.
- Communicate: Automatically generate reports formatted for R&D teams, executives, customers, or scientific publications
The result: You get expert-level analysis at platform speed and cost, without dependency on consultant availability or internal hiring.
Can GeneDance handle specialized applications like wastewater monitoring, soil analysis, or gut microbiome?
Yes. Our platform can by design gracefully handles the needs of multiple industries. Example include including wastewater treatment, soil health assessment, pathogen tracking and bioremediation monitoring. Reporting include industry-specific templates to reach your audience.
Pricing & Subscription
What is included in the subscription pricing?
Subscription plan includes
- Full platform access and dashboard
- Automated bioinformatics pipeline
- Multiple report generations
- Free samples
- Data archiving and reprocessing
All paid plans include strict privacy protection
- Swiss data residency and GDPR compliance
- ISO 9001-certified sequencing facilities
- Data encryption
Sequencing costs are additional and charged per sample. See our pricing page for detailed breakdowns.
Can I switch between subscription tiers?
Yes. If you switch from a one-off project to a subscription, we deduct the cost from the subscription fee.
Subscription has a minimum duration of three months and is cancelable at the end of the billing cycle.
If you need more capacity immediately, contact our support team for prorated upgrades.
What happens if I exceed my monthly sample or report limits?
One-off projects can generate up to 10 reports, with each project handling up to 200 samples. Subscriptions user can run up to 20 projects per month and free sequencing or bioinformatics credits. Each subscription-tier project handles up to 2000 samples. If you need more , contact us to discuss Enterprise plans.
Is there a minimum commitment period?
The free plan (up to 20 samples) has no commitment and no credit card required. Starter package is a one-off payment. The professional subscription has a 3 month minimum commitment. You can cancel anytime, though we recommend completing active projects before cancellation.
Do I own my data?
Yes, absolutely. You retain complete ownership of all your data, including raw sequencing files, analysis results, and reports. You can download your data at any time and use it however you wish. Your data is stored encrypted in servers in Switzerland with GDPR compliance and we don’t have access to your data unless you specifically ask us to.
Platform & Workflow
How long does it take from sample submission to final results?
Genedance is up to 100X faster than the best experts – while improving quality and communicability. When you start with processed data (experimental data and ASV table), you will receive a report within 3 hours. When you input fastq data (the standard DNA sequencing format), expect a report within 72h. When you send your samples, turnaround times including sequencing are typically 4 weeks.
What file formats do you accept and provide?
Input: Easily upload your sample metadata, ASV and KO tables or taxonomy files via spreadsheet upload (CSV, Excel). For bioinformatics analyses, we accept fastq data output from any provider.
Output: You receive:
- Raw sequencing data – FASTQ
- Processed abundance tables, gene composition and taxonomy (amplicon – metagenome projects)- CSV
- Annotated genome (genome analysis projects) – FASTA and CSV tables.
- Audience-specific reports (PDF) including publication-ready figures and statistics tables, together with statistics code for auditability.
- A ZIP file with all extended statistic results.
All data is available for download through the portal.
Can I reprocess my data with different analysis parameters?
Yes, a major advantage of our platform is to re-analyse data from a new perspective as you develop new questions. One-off projects allow up to 10 reports, subscription projects support unlimited report regeneration. You can test different statistical methods, add new hypotheses, or focus on new parameters, all at no additional sequencing cost. Perfect to rapidly iterate based on your colleagues feedbacks or reviewer comments.
How secure is my data?
Sequencing data can be sensitive and we are committed to privacy, confidentiality and safety. Your data is stored exclusively on servers in Switzerland, one of the country with the strictest data protection rules. We encrypt all data at rest and in transit. Access is strictly controlled and logged. We do not have access to your data without explicit permission and do not share data with third parties without your explicit request. You retain full and exclusive ownership on the raw data and the interpretations generated.
Do you provide technical support?
Yes. All paid projects come with a dedicated online support. We assist you with experimental design, sample preparation questions, result interpretation, and platform usage.
Sample Requirements & Logistics
What are the sample requirements for each sequencing method?
Sample requirements vary by method:
- Amplicon sequencing: Genomic DNA with minimum 10 ng total DNA, concentration ≥1 ng/µL recommended.
- Metagenome sequencing: High-quality genomic DNA with A260/A280 ratio of 1.8-2.0 and A260/A230 ratio >1.8. Minimum 100 ng total DNA; ≥1 µg recommended for complex samples.
- Whole genome sequencing: High-molecular-weight genomic DNA (>20 kb). Minimum 1 µg total DNA at ≥50 ng/µL. A260/A280 ratio of 1.8-2.0 and DIN ≥8 required.
What is the minimum order size?
Yes, we offer extraction services. Currently these services are available to Enterprise tier customers, contact us if you wish to include extraction in your project.
What is the minimum order size?
The minimum order size is 20 samples per project (genome or metagenome) or 50 samples (amplicon).
How do I ship samples to your facility?
We have streamlined the logistic to allow you cost-effective shipment. Place your DNA in tubes, dry it, and ship it to our lab in Switzerland. We provide support for custom declaration to ensure smooth arrival.
You can track your shipment status in real-time through the portal, and we confirm sample receipt with quality checks.
What happens if sequencing fails?
We carry out quality checks at sample arrival and only process high-quality samples. You only pay for sequencing samples matching our high quality criteria. Failed samples are transformed into sequencing credits you can use for any further projects.
Getting Started
How do I start with GeneDance?
Discover how to improve your workflow with our free plan, no credit card required. You get full statistics and reporting platform access and can combine this plan with a discounted discovery sequencing of 20 samples.
Do you offer training or onboarding?
Our website is designed to be as intuitive as possible. Our support team is here to help you with any question you may have.
Is GeneDance suitable for academic research?
Absolutely. Our platform is designed to stretch grant budgets by providing expert-level analysis without requiring bioinformatics hiring. Reports are publication-ready from day one with complete methods sections, statistical rigor, and high-quality figures. We support researchers in accelerating grant deliverables and getting to publication faster.
Is GeneDance suitable for business-minded but not technical innovators?
Yes! Turbocharge your ideas and transform them into commercial value by offloading the burden of scientific rigor and scalable infrastructure.